The staffs are helpful friendly and always offer help when requested. They are well trained with highly etiquette. Few worth mentioning occasions are a concierge staff offer to drive me near to the lake where I wanted to go baggie and show me the hotel surrounding. Gardening staff politely wait for guests to walk past them before carry on their jobs. Staff try their best to extend for me a late check out where by flight is at mid-night. A management staff offer to bring me to the correct lobby lift and more. Overall a very pleasant experience. Thank you and will come again as along as you maintain your high standard service and pricing.
Alvin
mars 2025
Overall my recent stay at Intercontinental Kuming is with absolute satisfactory. Especially I was very happy for the assistance by the Concierge te4am. Mr Smulin was very helpful to me such as buying new air tickets to other city of China and further amendments as well as arrangement for my airport transfer. He was always very active with quick responses, willing to help and did his best. If I was asked, I would give him and his concierge team at Intercontinental Kuming the full score 10 out of 10. Best regards, Mya Han.
Mya
november 2024
My stay at the Intercontinental Hotel in Kunming was absolutely exceptional. From the moment I arrived, I was greeted with warmth and professionalism by the attentive staff. The hotel's elegant and modern design immediately impressed me, setting the tone for a luxurious experience. The room was spacious, beautifully appointed, and offered stunning views of the city. The bed was incredibly comfortable. The hotel's dining options were outstanding. I indulged in delicious meals at the on-site restaurants. The attentive service and elegant ambiance made each dining experience truly memorable. Overall, my stay at the Intercontinental Hotel in Kunming exceeded all expectations. From the luxurious accommodations to the outstanding service, every aspect of my experience was nothing short of five stars. I highly recommend this hotel to anyone visiting Kunming.
Xiaoli
april 2024
Very nice location. Very clean. Staff was very nice, except at the pool. But all other people were very lovely. The pool was really large. The hotel is really huge and impressive. Food was excellent.
Nico
august 2023
Huge selection but lacking in taste. Price does not match the food served. We thought we would have tasty food but were disappointed.
Vicky
oktober 2024
Hotel room is spacious & clean, quiet .Friendly & helpful staff.
Lam
mars 2025
The pool and spa are nice. The breakfast buffet was excellent! The room is beautifully designed. But the see-through bathroom made it challenging for the roommates to keep privacy.
Chienling
august 2024
Spacious, stylish rooms. Amazing breakfast buffet with yummy Chinese delights, location close to the lake, lounge bar with views on greenery. Special kudos to Head Concierge, Mr Smulin, and team for assisting us with all transportation matters, airport pick up, etc: outstanding!
David
juni 2024
New, modern, spacious.
Jamie
september 2024
Staff are friendly and helpful with everything. Special mention to manager 李建林 for going the extra mile to help us with booking of day tour to stone forest and jiuxiang cave! 🙂👍🏼
Serene
november 2024